I thought I'd outline some of the basics of VoIP. I use this service myself and have sold VoIP services to my customers. What I didn't understand until last night is how much I assume. You see my business is mostly web based so my customers read up on VoIP and have a general understanding of the technology before making a purchase.
What I came across in my conversations last night was that some people attracted purely by the cost really don't understand what the trade off's are, what is required and their level of expectation is, in my humble opinion, to high. Now don't get me wrong, I'm a huge fan of VoIP. However, I understand what's involved, how to hook it up as well as the pros and cons of using such a service. For me the cost factor did weigh in when comparing the pros and cons to the cost savings. My level of expectation was brought inline with what VoIP can offer me.
Here are some basic assumptions I was guilty of:
1. When using your broadband internet connection for your computer and VoIP a router is necessary.
2. During a power loss the phone doesn't work unless there is a UPS system in place.
3. ISP goes down, your phone line goes down.
4. Those phone jacks in the house don't work with VoIP.
5. The phone base plugs into the VoIP converter/adapter box which then plugs into your router. If you want multiple phones in multiple rooms, you will need a cordless phone or cordless phone system. (Multiple handsets)
6. E911 is not automatic. You need to check availability
7. Fax machines may not work
8. There can be call interference (echo). Voice quality is good, but not yet as reliable as POTS lines.
Naked DSL or DSL without phone service is not widely available. As such, if your broadband connection is via DSL you may not be able to use VoIP as your primary phone service. Simply put, if your goal is to switch to VoIP and then cancel your existing phone service, you may loose your broadband connection as well.
During my conversation last night their assumptions were much different than mine. Their assumptions were
1. Existing phone jacks will still work with VoIP
2. My corded phone will still work during a power outage just like they do now.
3. I can send/receive faxes without any issue
4. I can plug my VoIP into any room I want
5. 911 service is automatic. Everyone has this.
6. The quality of calls is as good if not better than POTS lines because after all it's coming through the internet right?
7. I don't need any extra equipment - it's just a phone.
After our discussion they were more educated in what VoIP can and cannot provide for them. In the end they choose not to get VoIP service and that's OK. A bundled POTS package was more to their liking and frankly fit them much better than VoIP would have.
Yes, I am a fan of VoIP and yes I believe this technology is here to stay. Having said that, I do not think VoIP is for everyone. Some consider routers, cordless phone(s), checking 911 availability, etc. to be a hassle. They just want to use their existing phone and achieve the 'exact' same results. Well, VoIP is almost there, but still has a way to go. If the cost savings can outweigh your own pros and cons by all means go for it. If not, wait, watch and read up some more.
Ready to give it a go? Good for you, (hope to see you at our web site). Not yet ready? That's OK too. (Still hope to see you at our web site for possible cost savings on your traditional POTS line or cellular plan)
Ok, perhaps a shameless plug in that last part. Use our web site, use someone elses, use a library, do whatever is necessary to educate yourself to make more informed purchasing decisions. It's better to be a little prepared than completely disappointed especially with something you'll use everyday such as your phone service. |
